Better referrals. Better care. The digital path forward for veterinary medicine.

Referrals are at the heart of veterinary collaboration. Whether it’s an advanced orthopaedic case, an oncology consultation, or a complex dermatology patient, referrals ensure animals get the expertise they need. But let’s be honest – the way referrals work today is far from optimal.patient deserves.

The reality of referrals today

In many clinics, it starts with a frustrated vet realising they need specialist input. They spend precious time finding the right referral form, buried somewhere on the shared drive. Then comes the tedious process of filling it out by hand or digitally, attaching files, and emailing or faxing it.

Sometimes they call the specialist hospital to confirm it arrived or to check appointment availability. Meanwhile, the specialist receives the referral among dozens of other messages, sandwiched between urgent calls and surgeries. If they miss each other’s calls, it turns into phone tag, pushing the process back further.

What does this mean in practice?

• Details get lost between systems.

• Medical history and images arrive in separate emails.

• Referring vets spend valuable time chasing updates.

• Specialists triage with incomplete information.

• Pet owners wait anxiously, unsure of next steps.

The result? Stress for vets. Frustration for specialists. Confusion for clients. And worst of all – delayed care for the patient.

Imagine a different reality

Now picture this instead.

You open a single platform, select the specialist you need, attach clinical notes and images, and hit send. The referral reaches the specialist team instantly, complete with structured information ready for triage. Within hours, not days, you receive their expert feedback.

- No more wondering if your referral was received. - No more hunting through inboxes or missed calls. - No more admin-heavy workarounds.

The pet owner gets a clear timeline and confidence that their animal will receive the care they need, fast. Your clinic team spends less time coordinating referrals and more time with patients.

Beyond efficiency: true collaboration

Streamlined referrals aren’t just about saving time. They transform how vets and specialists work together.

Every consultation becomes an opportunity to learn. Referring vets gain insights and recommendations that strengthen their clinical expertise. Over time, this knowledge sharing elevates the entire veterinary community, improving care standards for every patient. Want to see the difference for yourself?

Book a demo with Arqena today and discover how seamless referrals can transform your clinic or hospital.

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